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Privacy Policy

Phoenix Rising Technologies
Last Updated: 21/11/2025

Phoenix Rising Technologies (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us.

By using this website, you consent to the practices described below.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information when you:

  • Contact us through forms or email

  • Request a quote or consultation

  • Subscribe to newsletters or updates

  • Engage with us via WhatsApp, phone, or social media

This information may include:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Project details or messages you send

2. Information Collected Automatically

When you visit our website, we may automatically collect:

  • Device information (browser type, operating system)

  • IP address

  • Pages viewed

  • Time spent on the site

  • Referring links

This helps us understand site performance and improve user experience.

3. How We Use Your Information

We use the information we collect for:

  • Responding to enquiries or support requests

  • Preparing quotes and proposals

  • Providing services you request

  • Improving our website and services

  • Marketing, only with your permission

  • Security and fraud prevention

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing (POPIA)

We process your personal information based on:

  • Your consent (e.g., submitting forms)

  • Performance of a contract (e.g., project discussions)

  • Legitimate interest (improving services, security)

  • Compliance with legal obligations

5. Sharing Your Information

We may share your personal information with:

  • Service providers who assist in running our business (e.g., email hosting)

  • Legal authorities if required by law

  • Third parties only with your explicit consent

All service providers we work with maintain industry-standard security.

6. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure

  • Alteration

However, no system is 100% secure. We encourage users to take appropriate precautions.

7. Data Retention

We keep your personal information only for as long as necessary to:

  • Fulfil the purpose it was collected for

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion of your data at any time.

8. Your Rights (Under POPIA)

You have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion

  • Object to processing

  • Withdraw consent

  • Lodge a complaint with the Information Regulator of South Africa

Information Regulator Contact:
complaints.IR@justice.gov.za

9. Cookies

Our website may use cookies to:

  • Improve functionality

  • Analyze site traffic

  • Personalize user experience

You can disable cookies in your browser settings, but some features may not work properly.

10. Links to Other Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.

10. Links to Other Websites

Our services are not intended for individuals under 18, and we do not knowingly collect their personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
The updated version will always be available on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, you can contact us at:

Phoenix Rising Technologies
Email: legal@phoenixrisingtechnologies.co.za
Phone: +27 68 608 5948
Website: www.phoenixrisingtechnologies.co.za

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